Recently I just have a bad experience with Authorized Toyota dealer, this is the letter I send to them:
Hi,
My name is Gerhard Novianto and I just had a bad experience using your service center (Tom Wood Toyota). At first I came at Saturday September 1st since I need to change 2 of my front tires and my check engine light is on. After I arrived there I decided to do the 75,000 Miles service for my Toyota Corolla CE 2003. The name of the person who helped me is Han. Then he said that everything will be done in 2 hours. So I wait for him in the waiting room and after he returned my car, I'm so surprised that you finish all of that in 1.5 hours. After I turn on the engine, I realize that the check engine light still on, then I said to him and he take the car back then after 5-10 minutes he give my car back and the check engine light is off right now. I paid for changing one of my rim, 2 tires and 75,000 miles. After I drive for a while, I stop to buy something then I realized that on the rear right tire, the thing that hold the air for the tire is missing and the air is coming out. So I come back to the service center and talk to him, then he replaced it with the new one. I asked him whether it'll affect the air pressure or not and he said no. After driving for 1 hours, the check engine light is on again. I was so disappointed, then after I arrived at home I realize one thing, the new tire is bigger than the rear one and the rear back tire is losing air so it was almost flat/running out of air. I'm more disappointed after that since nobody told me that the front tire is bigger than the rear tire. More over, nobody told me the risk of having this thing. Well For Your Information, it can caused my car to slip over if I'm going uphill since my car isn't balance. I'm in angry condition hoping for an explanation and I just realized that Monday is labor day so I have to wait for Tuesday. I have a class at 9 o'clock on Tuesday (September 4th), so I'm hoping I can settled this problem. Well, I'm not looking for something but responsibility. So I talk with the manager in Tuesday morning, I ask him about my car condition and he just take my problem lightly and said, oh the rear tire is smaller because it's been overused and there's no way it can caused any accident. Okay, I'm very surprised to hear this answer from this manager since this is my life we're talking about and as far as I know, Toyota is one of the best car that also care about car safety and your service center being authorized means you have safety standard. When I ask why your guy didn't told me on Saturday ? He said because nothing wrong with this. Okay, I'm more disappointed with this answer. Then I talk about the check engine light that was on again, he just said we'll take care of that. No good response, from the service center manager . I feel a little bit discriminated since I'm Asian, but I don't want to take this discrimination problem deeply. All I want is a word sorry or some responsibility but I didn't get it. Since your service manager didn't give me any option and I'm very busy with my school (I'm a Mechanical engineering junior at IUPUI) so I decide to change the rear tires too (I'm concern with my safety here). So after I give explanation what I want them to do I go to school with your help. At 10 o'clock, I received a phone call that they need to replace oxygen censor in my car and I have to pay additional $40 for the checkup. I'm asking Han (The same guy who help me last Saturday) why don't he tell me on Saturday to do this kind of thing and why I need to pay for another check up (since on the board of explanation of 75,000 miles there's a lot of checkup you're doing to my car)? But I don't remember that he give any good answers. He just ask whether I want to do it or not, since I was busy at that time I just said yes. Well, Han promised me that my car will be ready by 11:45 so I said I'll pick it up now instead of at 3 o'clock. Then I'm waiting for his call and he just called me back at 12:15. Probably 30 minutes doesn't look too long but I have a class at 1 o'clock so it affect me a lot. So I take my car back since I don;t have any option.
That's my experience using your service center and it'll be the last time I'm using your service center. I also won't give any recommendation to both of your dealer and service center to another international students (I'm a mentor at IUPUI international service).
My name is Gerhard Novianto and I just had a bad experience using your service center (Tom Wood Toyota). At first I came at Saturday September 1st since I need to change 2 of my front tires and my check engine light is on. After I arrived there I decided to do the 75,000 Miles service for my Toyota Corolla CE 2003. The name of the person who helped me is Han. Then he said that everything will be done in 2 hours. So I wait for him in the waiting room and after he returned my car, I'm so surprised that you finish all of that in 1.5 hours. After I turn on the engine, I realize that the check engine light still on, then I said to him and he take the car back then after 5-10 minutes he give my car back and the check engine light is off right now. I paid for changing one of my rim, 2 tires and 75,000 miles. After I drive for a while, I stop to buy something then I realized that on the rear right tire, the thing that hold the air for the tire is missing and the air is coming out. So I come back to the service center and talk to him, then he replaced it with the new one. I asked him whether it'll affect the air pressure or not and he said no. After driving for 1 hours, the check engine light is on again. I was so disappointed, then after I arrived at home I realize one thing, the new tire is bigger than the rear one and the rear back tire is losing air so it was almost flat/running out of air. I'm more disappointed after that since nobody told me that the front tire is bigger than the rear tire. More over, nobody told me the risk of having this thing. Well For Your Information, it can caused my car to slip over if I'm going uphill since my car isn't balance. I'm in angry condition hoping for an explanation and I just realized that Monday is labor day so I have to wait for Tuesday. I have a class at 9 o'clock on Tuesday (September 4th), so I'm hoping I can settled this problem. Well, I'm not looking for something but responsibility. So I talk with the manager in Tuesday morning, I ask him about my car condition and he just take my problem lightly and said, oh the rear tire is smaller because it's been overused and there's no way it can caused any accident. Okay, I'm very surprised to hear this answer from this manager since this is my life we're talking about and as far as I know, Toyota is one of the best car that also care about car safety and your service center being authorized means you have safety standard. When I ask why your guy didn't told me on Saturday ? He said because nothing wrong with this. Okay, I'm more disappointed with this answer. Then I talk about the check engine light that was on again, he just said we'll take care of that. No good response, from the service center manager . I feel a little bit discriminated since I'm Asian, but I don't want to take this discrimination problem deeply. All I want is a word sorry or some responsibility but I didn't get it. Since your service manager didn't give me any option and I'm very busy with my school (I'm a Mechanical engineering junior at IUPUI) so I decide to change the rear tires too (I'm concern with my safety here). So after I give explanation what I want them to do I go to school with your help. At 10 o'clock, I received a phone call that they need to replace oxygen censor in my car and I have to pay additional $40 for the checkup. I'm asking Han (The same guy who help me last Saturday) why don't he tell me on Saturday to do this kind of thing and why I need to pay for another check up (since on the board of explanation of 75,000 miles there's a lot of checkup you're doing to my car)? But I don't remember that he give any good answers. He just ask whether I want to do it or not, since I was busy at that time I just said yes. Well, Han promised me that my car will be ready by 11:45 so I said I'll pick it up now instead of at 3 o'clock. Then I'm waiting for his call and he just called me back at 12:15. Probably 30 minutes doesn't look too long but I have a class at 1 o'clock so it affect me a lot. So I take my car back since I don;t have any option.
That's my experience using your service center and it'll be the last time I'm using your service center. I also won't give any recommendation to both of your dealer and service center to another international students (I'm a mentor at IUPUI international service).
So no you know why I was so pissed of on last Saturday :P.
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